These Policies applies to ‘www.rightbuy.biz’
Internet Connectivity: Our Services may require an Internet connection from a third-party provider in order to use some features. In such cases, your Internet connection is subject to the fees, restrictions, terms and limitations imposed by your provider.
Availability: Some of Our services may be unavailable, vary (by product or geography, for example), be offered for a limited time, or require separate subscriptions.
Changes to Our Services: We may change, suspend, or discontinue Our services, or any part of them, at any time without notice. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms on Our website- www.rightbuy.biz. Your continued use of Our Services after the effective date of the revised Agreement constitutes your acceptance of the terms.
Termination: Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms. In case of such termination, We may immediately revoke your access to the Our services. Please also note that Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of Our rights.
RETURN & REFUND/REPLACE/EXCHANGE POLICY
The following process is to be followed for initiating ‘replace’, ‘return & refund’ or ‘exchange’:
Click on Our website- www.rightbuy.biz and Log in to your Account.
Go to ‘My Orders’ tab.
Select the Order which you wish to ‘return’, ‘refund’ or ‘exchange’.
After selecting the Order, three options will be available:
Exchange: Your order will be exchanged for a new identical product of a different size or color.
Replace: The product in your order will be replaced with an identical product in case it is damaged or defective.
Return & Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back after returning the said product. In this scenario, you may choose Refund to have your money returned to you.
Thereafter, depending on the kind of product you wish to return, your return request may have to undergo a verification process. The verification process will include, but not be limited to examining whether the said request has been made by you within the time stipulated in the product ‘replace’, ‘return & refund’ or ‘exchange’ policy.
Following verification, you will be required to confirm your decision based on the category of product ordered.
Thereafter, you shall be required to keep ready all the requisite items necessary for a smooth ‘replace’, ‘return & refund’ or ‘exchange’ process — including invoice, original packaging, price tags, freebies, accessories, etc.
Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
Refund will be initiated and processed if applicable.
This Shipping Policy contains the details of the methods involved in delivery, the period and the charges that are applied to the orders for the products made through Our website. This policy does not create the legally enforceable rights and the obligations. In fact, it merely indicates the usual practices involved in the relation to the delivery of the products.
Delivery Charges: The Delivery charges largely depend upon the radius from the operating location of Right Procure Technologies Private Limited. The Customers can place as small or as big an order as they desire for the products and there is no limit applied for the variants of the size of the order. Right Procure Technologies Private Limited calculates the delivery charges at the time of generating the invoices by their website- www.rightbuy.biz and it will automatically be applied to the order placed before the checkout process.
Delivery Status & Tracking: We provide the easy tracking of the status of your order. The customer can easily track the status of order by visiting Our website- www.rightbuy.biz. Moreover, once the order has been placed, the customer is regularly notified & updated till the order gets delivered. Furthermore, before the order is finally placed, the tentative date of delivery is also displayed, as per the location of the customer. The time of delivery would be between 10:00 A.M.-09:00 P.M.
Right Procure Technologies Private Limited i.e., Our Company’s Marketplace will be one of India’s largest platform for selling online. Be it a manufacturer, vendor or supplier, any/all of them can simply sell their products online on Our website- www.rightbuy.biz and become a top e-commerce player with minimum investment. Through a team of experts offering exclusive seller workshops, training, and seller support, We focus on empowering sellers across India. Selling on Our website- www.rightbuy.biz is easy and absolutely free. All you need is to register, list your catalog and start selling your products.
What's more? We have third party ‘Ecommerce Service Providers’ who provide logistics, cataloging support, product photoshoot and packaging materials. We have a program called Seller Protection Fund to safeguard sellers from losses via compensations. We provide Fulfilment services through which you can ensure faster delivery of your items, quality check by our experts and a delightful packaging. Combine these with the fastest payments in the industry and you get an excellent seller portal.
Usage of Information
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. Additionally, we use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; tackle troubleshoot problems; help promote a safe service; collect money; provide information on offline & online offers; detect & protect us against fraud, error and other criminal activities; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.
Furthermore, we identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information, your purchasing behaviour or history preference and other such information that you may choose to provide. Participation in these surveys is purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
Sharing of Information with third-parties
We make available to you services, products, applications, or skills provided by third parties for use on or through our Platform. We also offer services or sell product lines jointly with third-party businesses. We employ other companies and individuals to perform functions on our behalf and these third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Furthermore, as we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice. Also, in an unlikely event that Right Procure Technologies Private Limited or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets. Moreover, we release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Right Procure Technologies Private Limited. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. Kindly also note that our Platform may direct you to other websites that may collect personal information about you. We also use third-party advertising companies to serve ads when you visit our Platform. These companies may use information about your visits to this Platform and other websites in order to provide advertisements about goods & services of interest to you. Right Procure Technologies Private Limited is not responsible for the privacy policies or the content of those third-party websites.
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email at _________________. It may take about ten days to process your request. Furthermore, please note that even if you chose to opt out of getting marketing messages, we will still be sending you transactional messages through emails/SMS about your purchases.
In accordance with the Information Technology Act, 2000 and any rules made thereunder, the name & contact details of the Grievance Officer are provided herein-below:
You can reach our customer support team to address any of your queries or complaints related to product and services by writing to __________________________, Phone: +91-____________, Time: Mon-Sat (10:00-18:00).